Authorised User, if applicable, means a user permitted to access and use Our Services under your Account.
Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
Content, Our Content and User Content has the meaning given in clause 15.
Identity Check and Third Party ID Service has the meaning given in clause 12.
Intellectual Property means any copyright, registered or unregistered designs, patents or trade marks, domain names, know-how, inventions, processes, trade secrets or confidential information; or circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing.
Intellectual Property Rights means for the duration of the rights in any part of the world, any industrial or intellectual property rights, whether registrable or not, including in respect of Intellectual Property.
Intellectual Property Breach means any breach by you (or any of your personnel) of any of our Intellectual Property Rights (or any breaches of third party rights including any Intellectual Property Rights of third parties).
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise.
On-Demand Booking Service means a provider who takes or communicates passenger requests for an on-demand trip and connects, or facilitates the connection of, the passenger with a vehicle and driver; or a driver who makes arrangements directly with the passenger for an on-demand trip.
Our means Snap Ride Pty Ltd ABN 89 651 866 376.
Our Services has the meaning given in clause 4.
Personnel means, in respect of a Party, any of its employees, consultants, suppliers, subcontractors or agents.
Platform has the meaning given in clause 4.
Review, Rider Experience and Driver Experience has the meaning given in clause 14.
Service Fee has the meaning given in clause 10.
Statutory Rights has the meaning given in clause 18.
Terms means these terms.
Trip Fee has the meaning given in clause 8.
You has the meaning given in clause 1.
Your Data means the information, materials, logos, documents and other Intellectual Property or data inputted by you, your Personnel into the Platform or stored by or generated by your use of Our Services, including any Personal Information collected, used, disclosed, stored or otherwise handled in connection with these Terms. Your Data does not include any data or information that is generated as a result of your usage of Our Services that is a back-end or internal output or an output otherwise generally not available to users of Our Services.
Snap Ride E-wallet, Credit, and Referral Program Terms and Conditions
1. Issuance and Use of Snap Ride Cash
1.1. Snap Ride may, at its sole discretion, issue platform credits ("Snap Ride Cash") to Drivers in the form of referral bonuses, performance-based rewards, or other incentive programs.
1.2. Snap Ride Cash is non-transferable, non-refundable, and has no direct cash value outside the Snap Ride platform unless otherwise provided under these Terms.
1.3. Snap Ride Cash may be applied towards eligible transactions on the Snap Ride platform or may be withdrawn by Drivers in accordance with Clause 2 below.
2. Cash Withdrawal by Drivers
2.1. Drivers may withdraw earnings, including Snap Ride Cash accrued through referrals, promotions, and completed ride fares, without restriction, subject to minimum withdrawal thresholds set by Snap Ride (if any).
2.2. All cash withdrawals are subject to third-party transaction fees, including but not limited to payment processor or banking service charges, which shall be deducted from the withdrawal amount.
2.3. Withdrawals can be initiated through the Snap Ride Driver App via the designated “Cash Out” function and processed to the Driver’s nominated bank account or payment wallet.
3. E-wallet Transactions and Reward Allocation
3.1. Drivers may receive Snap Ride Cash as part of promotions or reward schemes, which will be credited to their in-app E-wallet.
3.2. The E-wallet may contain a mix of earnings from rides and Snap Ride-issued rewards. Funds may be used for eligible in-app transactions or withdrawn at the Driver’s discretion.
3.3. Snap Ride maintains internal records to distinguish reward-based earnings from standard ride fare earnings, for compliance and auditing purposes only. This distinction does not affect withdrawal eligibility for Drivers.
4. Referral Bonuses and Reward Policy
4.1. Referral bonuses and Snap Ride-issued promotional rewards to Drivers are eligible for cash withdrawal without restriction, unless otherwise expressly stated in a specific program’s terms.
4.2. Snap Ride reserves the right to review and audit referral activity. Any fraudulent, abusive, or manipulative behaviour may result in disqualification from the referral program and/or account suspension or termination.
4.3. Snap Ride reserves the right to amend or discontinue its reward and referral programs at any time, with or without prior notice
For any questions or notices, please contact us at:
Snap Ride Pty Ltd ABN 89 651 866 376
Email: support@snapride.net.au, partnersupport@snapride.net.au
Last update: 30 July 2025
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