Driver FAQ

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To begin the registration process, just download Snapr Ride – Driver App and Sign up using your Google account / Apple Account along with your cellphone number, and submit your basic information.

All needed papers must be uploaded. Once your paperwork and car have been validated, we will contact you.

The list of documents necessary for your city may be found in the Documents section in the app.

We may also ask for additional documents prior or post approval of your profile on our platform.

Additionally your are also required to provide your personal, business and bank details along with KYC documents for Payout in the app, this is managed and stored by our Payment Partner Stripe.

Registration is completely free. It is possible that presenting paperwork will incur charges.

The following documents are accepted:

  • Australian birth certificate
  • Australian citizenship certificate
  • Australian passport *
  • International passport (with an Australian visa) *
    * Passports may be current, or expired within the previous two years, but not cancelled.
  • If you are a foreign national, You should also have a valid Australian Visa with Work Rights condition.


We may also ask for the proof of work rights and your Visa Status in Australia.

You may use an iPhone, an Android phone to Sign up, by validation cellphone number and email address.

In your city, you may also go to a Snap Ride office.

If all provided papers are accurate, document verification will be performed within 3 weeks(excluding weekends and Public Holidays) of submission. You’ll be told when the verification process is finished, or you’ll get an app notification to remind you to finish your application correctly.

Once Snap Ride officials have verified all of your documentation, your account will be enabled.

After all of your papers have been submitted and authenticated, you will receive a notification in app  The Snap Ride driver app is also available on Google Play and the App Store.

One of the papers needed to sign up as an Snap Ride driver is an ABN (Australian Business Number). The current tax legislation applies, and all drivers must register for GST, regardless of their annual revenue. To drive for Snap Ride, you must first obtain an ABN and GST number.

You certainly can!

You set your own hours and days with Snap Ride. It’s entirely adaptable. You can utilize this employment as a side hustle to supplement your income.

Your earnings with Snap Ride may vary based on the rates applicable in your respective city, your number of trips completed by you and our service fees deduction. 

Except for Adelaide, all AU cities require vehicles to be less than 10 years old.

Vehicles in Adelaide must be no more than 8 years old.

Taxis are currently not permitted on our site.

We only accept private hire vehicles on our platform in all Australian cities.

If the driver is able to present all of the needed documentation, we can get a rental vehicle on board.

The agreement with the original owner determines whether the driver is able to drive the rental automobile using Snap Ride.

We’ll assume the driver has the owner’s permission if they apply with the rental car.

*Rental vehicles are not allowed to be used for ridesharing in Tasmania.

If you are renting a car, please send a complete Rental Agreement in lieu of insurance, our team shall revert with appropriate comment after reviewing the documents.

*Rental vehicles are not allowed to be used for ridesharing in Tasmania.

Yes. If you have previously completed a vehicle inspection, please attach the report in the ‘Vehicle Documents’ portion of your application.

You can use your preferred mechanic for a full vehicle inspection.

You can also refer to the below to find your nearest authorised inspection service:


In Sydney and Darwin, a National Police Check is required.


If you have a National Police Check, please attach the report in the ‘Driver Documents’ portion of your application. Your police check must be up to date within the last three months.

You can apply for a National Police Check through CHECKED if you don’t already have one. Please note that CHECKED will process and submit the police check results to Snap Ride after receiving them from the appropriate Australian government authorities. Based on the results, Snap Ride will process the Driver application.

Please note that if disclosable court decisions are discovered in your Police check findings, Snap Ride reserves the right to refuse your application.


A National Police Check is required for H Endorsement.

The H Endorsement suffices as proof, therefore you don’t need to show Snap Ride a police check.

Yes, but it depends on where you are.

In Sydney, it’s:

  • You must have a one-year unrestricted NSW drivers licence with a Passenger Transport licence number (PTLC).
  • In the previous two years, you must have held an Australian driver’s licence for at least 12 months.

Brisbane, the Gold Coast, and the Sunshine Coast:

  • A valid Queensland driver’s licence that is at least 12 months old is necessary.


In Adelaide and Melbourne, the following is a list of things to do.

  • Your driver’s licence must be valid for at least 6 months.

Perth, Western Australia:

  • It is necessary to have a full Western Australian driver’s licence with the F or T Extension. The licence must be at least 12 months old.
  • If your licence does not have a F or T extension, please provide an approval letter with your application.

Canberra, Australia:

  • It is necessary to have a full ACT drivers licence with the ‘D’ condition. When you get a PVDA / RDA licence, you have a ‘D’ condition added to it.

For Tasmania:

  • Current Tasmanian driver’s licence with a “X” condition that has been held for more than 12 months.

Northern Territory (NT):

On your driver’s licence, you’ll need a H endorsement. We won’t be able to accept your licence if it doesn’t have the ‘H’ printed on it.

At Snap Ride, we put the safety of our drivers and passengers first. As part of our ongoing commitment to improve our services, we examine protocols and processes on a regular basis.

While safety is a top priority for us, all Snap Ride drivers are recommended to have personal accident insurance. If you are unable to work as a result of an accident, personal accident insurance will cover you. This indicates that you will be financially supported while healing at home.

Drivers might opt to purchase their own personal accident insurance depending on their needs and circumstances. We urge drivers to carefully consider their alternatives and to seek the advice of a broker or financial counsellor.

Only in Queensland is training required.

Transport Operations (Passenger Transport) Regulation 2018 requires all drivers in Queensland to have undergone obligatory training in anti-discrimination awareness including sexual harassment, and disability awareness, from 1 August 2019.

It will be illegal to operate a rideshare car after this date if you have not completed this training. Penalties may be imposed.

Within 7 Business Days of submitting your application, you will get an email with a link and instructions for enrolling in this programme at your registered email address.

Snap Ride will confirm the outcome and go forward with your application after the training is done. After the course is completed, there is no need to upload any training documents.

When you achieve 13 hours of online time, you will be automatically logged off for 8 hours. You can log back in and resume accepting rides after you’ve finished your end-of-shift break.

*If you’re in the middle of a journey and it’s 13 hours, you’ll have enough time to finish it before being logged off for 8 hours.

It’s as straightforward to register your car:

When you create an account with Snap Ride Driver app, Sign in using your Google / Apple account along with phone number verification. You’ll be further asked for your vehicle details and it’s documents.
Upload your vehicle’s documentation.
You will be advised of the status of your request within 3 Weeks(Excluding Weekends and Public Holidays) once it has been verified.

Note: The new vehicle’s city should match your registered city.

No, we do not allow two drivers to be linked to a single vehicle for security reasons. Only after a vehicle is “Deleted” from the current driver registered with Snap Ride does it become accessible for registration to a new driver.

If an application for an active car is received, we contact the prior partner to confirm the vehicle’s removal from their account. The car can then be linked to the new companion.

It takes up to 3 Weeks (Excluding Weekends and Public Holidays) for this to be completed and shown on your driver app profile.

Please wait 7 business days for a your car to display in your profile if you are adding one. This is contingent on all of the new vehicle’s details being appropriately submitted.

In Snap Ride – Driver App, under the Pocket option you can see your earnings and Snap Ride processes a daily payout on Rolling basis using Stripe as our Payment Partner.
Snap Ride will transfer the earing money from your available balance to your nominated business account.
Please Note: Transaction shall be executed Monday – Friday 8AM to 4PM NSW time and the amount shall get credited in your business bank account within 3-5 business days from the date of transaction. You will also have a link in the app to login in to your Snap Ride – Stripe Account where you can view your earnings and transactions summary.

Your driver app’s Offers’ function may be found in the Menu options.

Simply click ‘Offers’ and a new page will appear, displaying the available Offers for you.

When accepting rides in Australia, drivers must display a Snap Ride sticker.

Once your application to become Snap ride Driver Partner is approved, we’ll send stickers for you.

When your driver app is turned on, you’re online and accepting trips, Snap Ride stickers must be utilised. When you are not driving, you may remove the sticker.

The stickers may be used again and again. To make your Snap Ride driving experience a breeze, keep the sticker visible at all times while driving.

Your Account is secured using a combination of your Google / Apple Account along with your Phone Number so it is not permitted you change Phone number directly from your app, If you loose your registered number
Please Call our support team of  write us an email at 

We place a high priority on the safety and comfort of the Snap Ride community. We’ve put in place a number of safeguards, including the following:

  1. To protect your privacy, your cellphone number is to rider only when the booking is confirmed.
  2. Using the Emergency / SOS button on the app, drivers may quickly notify their emergency to us or call the nearest police control center.
  3. In the driver app, see how Snap Ride improves driver safety.

If a rider makes a mess in your car, you may be ask them personally to pay for the cleaning or damage  and communicate the amount to them, you will also have an option to add the same amount in app which is currently capped at $100, this shall be reimbursed  for the cleaning or damage cost.

For any dispute which can not be compensated under $100, Driver may seek help from Snap Ride Support or they may also seek alternate legal actions if deemed fit necessary.

You will receive the approved amount in your nominate bank account via Stripe Payouts (Subject to Transaction Fees deduction), It may take up to 7  Business days for ad-hock charges to get cleared and available for transfer.

Please note: If a driver partner is found charging in-appropriate charges in such events, he shall be entitled for Penalty, Legal Actions and may end up loosing access to their driver accounts with Snap Ride.

Yes, based on their experience while riding with you, Riders may choose to tip you from their app and you get the tip amount added to your earning, please not Tip Amount are subject to transaction charges, we do not charge service fees on the tip amount.

When a rider requests a ride using the Snap Ride app, we match the request with available driver partners in the area.

When a driver partner accepts a booking, Snap Ride double-checks the customer’s payment method to guarantee that the money will be received for the trip they’ve requested.

The trip will be cancelled if the payment verification fails for any reason.

This entire procedure happens in a matter of seconds after the driver accepts a trip. If a trip is cancelled due to a payment verification issue, the driver will be allocated to the next available trip.

In the Snap Ride Driver App, under the pocket tab you will be able to see all your rides and in the respective ride record you shall find a button to Download Invoice, which will open a PDF invoice for our services fees and GST amount on it.

You can Download and share this PDF invoice as per your requirements.

(PDF reader app may be required to be installed in your phone.)

When eligible, drivers of Snap Ride will be charged a $10 cancellation fee which shall be deducted from your earning.

You will be entitled for a compensation of $5, if the Rider cancels the trip post driver partner’s acceptance Please note that the cancellation charge is subject to Snap Ride Service Fees.

In the event rider is Under age, has heavy luggage, No-Show by Rider, or Rider wish to send a parcel only driver  partners are advised to communicate with riders and advise them to cancel the ride, if a rider does not reasonably  agree to cancel the ride, the driver shall consider it as a complete ride and rider shall be charged full estimated ride cost.

No, drivers are not permitted to pick up passengers under the age of 18 unless they are accompanied by an adult for the length of the journey.

If an adult installs a youngster under the age of 18 in your car without accompanying the adult, the driver is required to deny the trip and communicate with them to cancel the trip, if the rider does not cancel the trip the nominated card account shall be charged with full amount of estimated ride cost and such bookings will be considers completed bookings.

If the driver believes a passenger is under the age of 18, the driver must ask for identification before proceeding with the journey, and you have the right to decline the ride if the rider is under the age of 18.

No, owing to hazards to the customer experience, safety, and insurance, Snap Ride does not promote or endorse doing so. These dangers might include unsafe items, illicit drugs, or putting you in jeopardy of being held accountable for property damage. The ride should be cancelled, according to Snap Ride’s cancellation policy. Please keep in mind that riders who pick up packages do so at their own risk.

Yes, you can cancel the journey and get the cancellation money if the rider will not go with their parcel. Please make sure you first properly clarify that if they do not ride with their shipment or items, you will be charged a cancellation fee or full amount of estimated ride cost.

To stay attentive and keep you and your passengers safe on the road at all times, you’ll need to take 30 minute rest breaks every 3 hours of driving.

Driving hours comprise time spent driving during a journey, time spent travelling between excursions, and time spent stationary, such as waiting in an airport line or taking frequent rest breaks. The driving hours increase until you log off for 8 hours in a row, or until you hit 13 hours in a row, at which point you will be automatically logged off for next 8 hours.

In your driver app, go to the ‘Driving Hours’ area to see how many hours you’ve driven. Before you reach 13 hours, you will be alerted.

  1. Using the Driver App, you may chat with Snap Ride.
  2. Snap Ride Chat is a new method for drivers to get the answers they need, right when they need them. In only a few clicks, Snap Ride Chat gives immediate solutions to your inquiries.
  3. You can also call on our support numbers mentioned on Contact Us or write to us on

How to start a conversation with Snap Ride:

  1. Open your phone’s Driver app.
    To access the Snap Ride Support Center, click the ‘support’ button.
  2. When you’re in the Support Center To start an Snap Ride Chat.
  3. Snap Ride will try to answer your question using our chat feature, we’ll connect you to one of our skilled chat agents who can assist you in finding the answers you need.
  4. You can find all of your prior chats in the Support Center’s ‘Your messages’ area for convenient reference later.

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