Snap Ride Camera Surveillance Policy


This regulation outlines the standards for a camera surveillance unit (CSU) used for commercial passenger transportation in Australia, including ridesharing transportation.

The standards vary from state to state, as shown below. In general, a camera surveillance unit is not required in cars used just for on-demand transportation, such as non-rank and hail transportation (non-taxis).

However, if drivers chose to install one in their car, they must adhere to the same security and privacy protections that apply to such devices in taxis.

Snap Ride on-demand booking services do not necessitate the use of a security camera. Passengers should not be filmed or audio recorded without their permission.

If a security camera system is deployed, it must be approved under Regulation 18 of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017, and drivers or vehicle owners must follow the criteria set out by Transport for NSW:

  1. Specifications for the Taxi Security System
  2. Use of Security Camera Systems Safeguards

The website of the Point to Point Transport Commissioner can be found here for further information.

Rideshare cars, which are commercial passenger vehicles that provide pre-booked services with both the driver and the rider’s identities known, are not allowed to have security cameras installed. If a driver wishes to put a dash cam in their vehicle, they must make sure that:

  • to set up a front-facing camera

  • to learn more about their legal responsibilities, click here

  • Any security cameras installed in a rideshare vehicle must meet CPV security camera guidelines, which outline minimum requirements for operation, data security, and image quality, ensuring that passengers’ and drivers’ privacy is protected.

  • Passengers’ images or audio recordings are not to be viewed or preserved unless they have given their agreement or are a party to the talks.

  • This applies to recordings made on any device, including cell phones. On the CPVV website, you can download sample stickers to display to notify passengers:

The security cameras’ sole purpose is for safety and investigation purposes.

Please visit here for further information on privacy regulations and a list of certified security camera systems.

Rideshare cars are not required to install security cameras in their vehicles because they are On-Demand charter (OD-C) vehicles. However, the Div 2 Transport (Road Passenger Services) Regulations 2020 provide severe regulations on the usage of security cameras, which drivers must follow if they desire to do so.

The following are the requirements that must be met:

  • Inside the front of the car, a clearly visible notice informing passengers that they are being recorded is required.

  • Only approved purposes as indicated in the legislation may be utilised with recordings; and

  • When requested, copies of recordings must be given to the police or authorised officers, such as DoT Education and Compliance Officers.

To guarantee that they meet the requirements, drivers should familiarise themselves with the Camera Surveillance Units Standards 2020 . Drivers must also check that their CSU meets these requirements.

Drivers must ensure that recordings of passengers in their vehicles are not shared with anybody except when asked by the police, the regulator, or Snap Ride. All recording storage should be preserved for at least 288 hours. Here’s a handy checklist to help drivers make sure they’re following the rules.

Part 9 Transport Operations (Passenger Transport) Regulation 2018 

Only in relevant locations where the service satisfies any of the following hazards are approved security cameras required in all taxi, limousine, and ride-booking vehicles:

  1. No one knows who is driving or riding with them (for example rank and hail work)

  2. dealings in cash

  3. Before, during, or after the excursion, the payment is made in person.

This implies Snap Ride drivers are not required to have a security camera installed. However, if drivers prefer to install a security camera system, they must meet the following requirements:

  1. Install one of the security camera systems that have been approved.

  2. Display the approved sign at all points of access to your car, and make sure it’s visible from inside.

  3. Comply with all privacy laws governing the download, use, disclosure, and destruction of camera recordings (Part 9, Transport Operations (Passenger Transport) Regulation 2018) .

All customised transport vehicles are allowed to include externally focused front or rear facing cameras, however these cameras must not record images or sounds of anyone inside the vehicle. The Department of Transport and Main Roads does not regulate camera specs or the downloading of photos from these cameras (TMR).

Only permitted security cameras in a personalised transport vehicle may face inwards while providing a personalised transport service, capturing the driver or passengers.

Division 6 Passenger Transport Regulations 2009

An certified installer will need to complete a Certificate of Compliance to attest that equipment installed for the purpose of a passenger transport service (e.g. surveillance camera) is correctly and safely installed. The owner is also responsible for ensuring that all legal obligations are met.

Para 8 Ridesharing In-Service Maintenance Standards

Unless it’s a Department-approved in-car security camera system, no video or audio recording equipment capable of recording passengers are allowed while operating as a rideshare vehicle. When functioning as a transportation service, dash cams are not permitted to be utilised in ridesharing vehicles. Information Bulletin CPV28 – Security Cameras in Taxis and Minibuses has more information about security camera systems.

Section 94 Taxi and Hire Vehicle Industries Act 2008

In ridesharing vehicles, approved security cameras are not required. If a vehicle owner wants to install a security camera in their car, they must make sure that only approved security camera systems or those that fulfil security camera requirements are installed.

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